At Edigo, your satisfaction comes first. That is why we keep our policy as simple as it gets: we offer a full refund, always.
If you are not completely happy with a purchase made on Edigo — a teaching resource, a subscription, or any other paid item — you are entitled to a full refund of the amount you paid. No fine print, no restocking fees, no questions asked.
Simply reach out to our team and let us know which order you would like refunded:
You do not need to provide a reason. If you would like to tell us what went wrong, we are always grateful for the feedback — but it is never required.
Refunds are returned to the original payment method used at checkout. Once your refund is approved, it is typically processed within 5 to 10 business days, depending on your bank or payment provider.
Edigo sells digital teaching resources. Even though these files are delivered instantly and cannot be “returned” in the traditional sense, our full-refund promise still applies: if a resource is not right for you, we will refund it in full.
You can cancel a subscription at any time. If you are not satisfied, contact us and we will issue a full refund for your latest payment.
Many resources on Edigo are created and sold by fellow teachers. Our full-refund promise covers those purchases too — you deal with Edigo, and we take care of the rest.
We are here to help. If you have any questions about this policy or a specific order, please get in touch.